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Shipping and payment

Where do we ship to?

We're running deliveries in Moscow, shipping all around Russia, and do international shipping. During the checkout process, you'll be able to select one of the available shipping zones and pick the otions you need. If you can't find your country or a shipping zone among the available ones, then we simply can't ship our products there.

How can you pay for your order?

Postal orders are processed and shipped only after a full payment. To pay in advance, you can use one of the provided payment methods when you hit the payment gateway during checkout. There are options for the bank card payments and the major e-wallet services.

Before you make an order, please check with the measures table for EVERY ordered product. The different products have different measures for the respective sizes.

What shipping options do we have?

Our customers can pickup their order from our retail store in Moscow, order a courier delivery around Moscow, or expect the products they purchased to be shipped around Russia or internationally via the Russian Post service.

How we process and ship postal orders

The orders are shipped within 1-2 business days after the successful payment. The Russian Post's business days are Monday through Saturday. They don't work on Sundays and holidays, therefore we can't ship order on those days.

When the order is being shipped, you will receive a tracking code via email so you could monitor the movement of your parcel. Make sure you checked the "Spam" folder in your e-mail client or app, because this notification can end up in there from time to time. You can also find the tracking code on the order page in your customer dashboard on our website.

You can track your order shipment on the Russian Post's website using the tracking code you received.

Remember to double-check the measures on EVERY ordered product with the measures table!

Return and refund policy

You can request a return and a refund of your purchase if you find defects in the purchased products or there's something missing from your order, or if the wrong product came instead of what you ordered. To confirm it, you will need to contact us and send us photos of the defects, and the number of your order.

Pickup (Moscow only)

Our address for order pickups in Moscow is: Baumanskaya (or Krasnoselskaya) subway station, Olkhovskaya Ulitsa 14c8, the "Aviator" art space. The order is paid for in cash upon pickup.

When the order is ready for pickup, its status is going to be changed to "Ready for pickup" in the customer dashboard. If the products you ordered are in stock at our retail store, you could complete the pickup the same day, otherwise — the next day. Your order will be waiting for you for two days after the order date, but after that it'll be canceled.

You can also just come to our retail store in Moscow, see our products for yourself, try them on, and buy them right away without waiting for anything. Our store is open everyday from 10:00 to 21:00.

Cost: Free of charge

Courier (Moscow only)

Our courier delivers orders the next day after the day your order is placed (or the day after). You just need to pick the time and place.

The courier deliveries are done only inside MKAD and to several adjacent districts: Novokosino, Severnoye Butovo, Yuzhnoe Butovo, Zhulebino, and Kosino-Ukhtomskiy.

In case something you ordered didn't fit, you'll be able to return it or change it at our retail store located at: Baumanskaya (or Krasnoselskaya) subway station, Olkhovskaya Ulitsa 14c8, the "Aviator" art space.

Unfortunately, you can't choose among several sizes of clothing when you're ordering a courier delivery. Please make sure to use the measures table on each product before you place an order.

You have a right to refuse to receive the order upon delivery, but in that case you will have to pay for the delivery itself at a double rate: 100% of the delivery cost for delivering the products to you, and 100% more for delivering it back to the storage facility.

Cost: 400-700 RUB

Regions of Russia

All postal orders around Russia are shipped via Russian Post. The shipping times vary from 4 to 20 business days, depending on how far your place of living is from Moscow.

Cost: 260 RUB or more

* the amount of ordered products doesn't matter

International

We ship internationally via EMS Russian Post. The shipping cost is calculated automatically by the current rates of the postal service when you're placing an order on our online store.

You can find out more information on the shipping times and costs at the Russian Post website.

The cost is calculated during checkout

* the current EMS Russian Post rates are used each time

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